QQPH terms of service Philippines

These QQPH terms of service Philippines set out a legally binding agreement between you and us for access to our online casino platform, mobile app, and related services. By visiting, registering, depositing, placing bets, or using any feature, you confirm that you have read, understood, and accepted these Terms. If you do not agree, you must stop using the platform immediately. We may update these Terms from time to time to reflect security, player safety, operational, or legal requirements, including PAGCOR-aligned practices where applicable. Continued use after changes are posted means you accept the updated Terms.

1. Acceptance of Terms

By accessing or using our website, app, customer support channels, and any related services, you enter into a binding contract with us under these Terms and any referenced policies. You agree that electronic acceptance, tick-box confirmations, and continued use are valid forms of consent. If any part of these Terms is found unenforceable, the remaining sections will stay in effect. We may modify, add, or remove provisions at any time, and the version posted on the site is the controlling version. For related privacy handling, please review Privacy Policy alongside these Terms.

2. Eligibility Requirements

You may use our services only if you meet all eligibility requirements. Age: you must be 21+ at the time of registration and play, and we enforce strict anti-underage controls. We may request proof of age at any time, including PhilSys or another valid government ID, and may restrict access until verification is completed. Residency: our services are intended for players in Philippines, and you are responsible for confirming your participation is lawful in your location. Legal capacity: you must have full legal capacity to enter contracts. Self-exclusion: you must not open a new account while self-exclusion is active.

3. Account Registration and Security

When you register, you must provide accurate and complete information, including your real name, a valid mobile number, and correct date of birth. You may maintain only one account per person, household, IP address, and device environment where reasonably identifiable. Multi-accounting is prohibited and may result in account closure and forfeiture of balances, bonuses, or winnings linked to the breach. You are solely responsible for protecting your login credentials, device access, and any activity performed on your account. Do not share passwords, OTPs, or verification codes with anyone, including people claiming to represent us.

We apply identity verification KYC to protect security and meet AML expectations. You may be required to provide a government-issued ID, proof of address, and proof of ownership of a payment method used for deposit or withdrawal. We may request additional documents or a selfie check to confirm identity and prevent fraud. If you fail, refuse, or cannot complete KYC, we may suspend, restrict, or close your account, and we may withhold withdrawals until verification is completed. For safer play tools, see Responsible Gambling for limits and self-exclusion options.

4. Deposits and Withdrawals

All deposits and withdrawals are handled in PHP (₱) and are subject to verification, security checks, and our risk controls. You agree to use only payment methods that you own and control, and you authorize us to perform checks to validate deposits, withdrawals, and account activity. We may request additional KYC or payment verification before processing withdrawals, especially where patterns suggest fraud, chargeback risk, or AML concerns. We also reserve the right to set reasonable minimum and maximum transaction limits, apply processing holds for review, and reject transactions that cannot be validated or that appear linked to prohibited activity.

4.1 Supported Payment Methods

We support payment options commonly used by players in Philippines, subject to availability and verification. Supported methods may include GCash (often instant for deposits), Maya, GrabPay, bank transfer, and over-the-counter channels where offered. Availability can vary by user verification status, banking network conditions, and risk review. You must ensure the registered account name matches your verified identity details. We may add or remove payment methods, or route processing through approved partners, to maintain security and service reliability. Any payment method changes do not affect your obligation to comply with these Terms and complete KYC when requested.

4.2 Deposit Terms

Deposits must be made from a payment method in your own name and under your control. We do not accept third-party deposits, including funds sent by friends, family, agents, or any intermediary, and we may reverse or hold such deposits pending verification. A minimum deposit in PHP applies and is displayed in the cashier at the time of funding. Deposits are typically credited instantly, but delays may occur due to provider downtime, network congestion, or compliance checks. We do not charge deposit fees, but your bank or wallet provider may apply charges. You are responsible for ensuring correct details are entered when depositing.

4.3 Withdrawal Terms

Withdrawals are processed only to verified accounts and may be subject to KYC, payment verification, and AML review. Where possible, we aim to pay out using the same method used for deposit, or an equivalent method in your verified name, to reduce fraud risk. Processing time is typically within minutes to hours, but may take longer if additional checks are required, if documents are pending, or if the payment provider experiences delays. We may delay, refuse, or cancel a withdrawal that appears suspicious, linked to prohibited activity, or inconsistent with your verified details, and we may request supporting documents before releasing funds.

5. Bonuses and Promotions Rules

All bonuses, free offers, and promotions are optional and subject to bonus terms, including wagering requirements that must be met before any bonus-related funds can be withdrawn. Bonus expiry periods apply, and unused or incomplete offers may be removed after expiry. Unless we state otherwise, only one bonus is allowed per person, household, IP address, and device, and we may void promotions where we reasonably suspect abuse, collusion, arbitrage, or other prohibited conduct. Game contribution rates may vary by product, and maximum bet limits may apply while a bonus is active. We may modify, suspend, or cancel promotions at any time.

6. Responsible Gambling Commitment

We support responsible gambling and encourage you to treat play as entertainment, not as a source of income. If you feel gambling is affecting your finances, work, or relationships, you should stop and seek help. We provide tools such as deposit limits, session controls, cool-off periods, and self-exclusion through support, and we may also use reality-check reminders to help you track time and spending. We enforce strict minor protection and do not allow anyone under 21+ to use our services. For practical tools and guidance, visit Responsible Gambling and contact support to activate limits or self-exclusion.

7. Prohibited Activities

You must use our services lawfully and fairly. Any breach may result in immediate account termination, voiding of bets, cancellation of bonuses, withholding of withdrawals pending investigation, and forfeiture of funds where permitted by law. We may also report suspected criminal activity to relevant authorities and cooperate with investigations. The following conduct is strictly prohibited and is monitored using security and risk controls, including device and behavioral checks designed to protect player safety and platform integrity. If you suspect unauthorized access to your account, you must notify us promptly and stop using the service until the issue is resolved.

8. Intellectual Property Rights

All content and technology on the platform, including text, graphics, logos, interface design, software, and related materials, are owned by us or our licensors and are protected by intellectual property laws. You receive a limited, revocable, non-exclusive right to access and use the services for personal, non-commercial entertainment, subject to these Terms. You must not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any part of the platform without our prior written consent. Third-party game providers and payment partners retain ownership of their own trademarks, software, and content used within the service.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will be free from delays, maintenance, or technical faults. To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or reputational harm arising from use of the services. You acknowledge that gambling involves risk and you accept full responsibility for all wagers placed and any losses incurred. Nothing in these Terms limits liability where such limitation is prohibited by law.

10. Termination of Use

You may request account closure by contacting support and completing any required security steps. Any remaining balance may be withdrawn subject to KYC, payment verification, and AML checks, and we may require you to clear pending disputes or chargeback investigations before final payout. We may suspend or terminate your access at any time if we suspect violations of these Terms, fraud, collusion, bonus abuse, security threats, or if you fail KYC requests. We may also close dormant accounts after long inactivity, apply reasonable administrative steps to secure funds, or restrict access when required for regulatory, legal, or risk management reasons.

11. Governing Law and Disputes

These Terms are governed by applicable law in the Philippines, and relevant gaming standards and PAGCOR rules may be considered where applicable to the services offered. If you have a complaint or dispute, you agree to contact support first and attempt informal resolution by providing clear details and supporting evidence. If unresolved, the parties will attempt mediation before proceeding further. If still unresolved, disputes will be finally settled by binding arbitration on an individual basis only, not as a class, collective, or representative action, to the extent permitted by law. You agree that claims must be brought in your individual capacity.

12. Changes to Terms

We may change these Terms at any time by posting an updated version on the platform. Changes become effective upon posting unless we specify a different effective date. Where we consider a change material, we may provide additional notice through the site, app notifications, email, or SMS, but you remain responsible for reviewing the latest version. If you do not agree to the updated Terms, you must stop using the services and request account closure. Continued access, deposits, betting activity, or withdrawals after updated Terms are posted will be treated as your acceptance of those changes.

13. Contact Us

If you need help with account access, KYC, payments, responsible gambling tools, or a dispute, contact our support team through the channels available on the platform. Support is available in English and Filipino, and we aim to respond within a reasonable time based on issue type and verification needs. For faster handling, provide your registered mobile number, the relevant transaction reference, and a clear description of the concern. If your issue relates to privacy or data handling, consult Privacy Policy before contacting us so you can reference the relevant section and help us resolve your request efficiently.